16  References

Kontokosta, Boyeong Hong, Constantine. 2017. “Equity in 311 Reporting: Understanding Socio-Spatial Differentials in the Propensity to Complain.” https://arxiv.org/pdf/1710.02452.pdf.

Lum, William Isaac, Kristian. 2016. “To Predict and Serve?” Royal Statistical Society 13: 14–19. https://doi.org/https://doi.org/10.1111/j.1740-9713.2016.00960.x.

US Census Bureau. 2020. “Understanding and Using American Community Survey Data: What All Data Users Need to Know.” U.S. Government Publishing Office. https://www.census.gov/content/dam/Census/library/publications/2020/acs/acs_general_handbook_2020.pdf.